Support
Answers about repairs, turnaround, pricing, payment and shipping. Can’t find what you need? Call us or send a message.
Frequently asked questions
Tap a question to see the answer.
Repairs & rewinds
What can you rewind or repair?
Armatures, field coils, stators, rotors and other wound coils for electric motors and equipment in almost any industry. We also sell the parts used in motor and power tool repair: brushes, switches, cords and plugs, bearings, capacitors and more.
My item isn’t listed. Can you still work on it?
Yes. We regularly rewind armatures, motors, stators and other wound parts even when the manufacturer, application or specifications are unknown. Contact us or send a quote request.
How long does a repair take?
- Regular service: about 7–10 business days, depending on how busy the shop is.
- Overtime: about 4–5 business days.
- Super overtime: about 2–3 business days.
Ask us for overtime pricing when you send your order.
What does “+ comm.” mean on an armature price?
It means the price doesn’t include a new commutator. If your armature needs one, it’s an additional charge.
Do you give estimates?
Estimates are free for most components and small motors. Large or complex jobs may need an estimating or tooling fee, and we’ll get your approval before charging it.
If you decline an estimate, your item comes back disassembled. Reassembly is available for a labor charge.
Is there a warranty?
Yes. Our rebuild and repair work on motors and motor components carries a 90-day warranty against defects in material or workmanship. Contact us before anyone opens or works on the item. See the full warranty.
Pricing & payment
Are the listed prices final?
Listed prices are a guide. Phone and email quotes are estimates until we inspect the item. If you want a limit, note “call if over $___” on your order and we’ll check with you before going over it.
Do you offer quantity discounts?
Yes, for multiple rewinds of the same type. The discount depends on the job, so ask us for a quote with your quantities.
How can I pay?
By credit card, or we can ship C.O.D. Orders placed on the website are credit card only.
Can I set up a 30-day account?
Yes, with an approved credit application. Please send your request by email, phone or mail rather than through the website.
Shipping & orders
How do you ship orders back?
F.O.B. our plant by UPS Ground, unless you ask for a different carrier or service. If you don’t have a daily UPS pickup, we can arrange one for you.
Is my return shipment insured?
Yes. We insure return shipments for twice the repair cost, and that amount is the basis for any claim. If your item is worth more, ask us to add coverage before it ships.
Can I cancel an order?
Yes, at any point, but completed work must be paid for. Cancelling before work starts can still involve charges, such as disassembly and reassembly for an estimate.
What is your return policy?
Returned products carry a restocking fee of 15% of the price or $10, whichever is greater.
What happens to items left on hold?
If an estimated repair is left on hold for 90 days with no reply or payment, it may be treated as abandoned and disposed of. Please keep in touch about any order on hold.
Parts
How do I choose a replacement capacitor?
Match these to your old capacitor:
- Capacitance, in microfarads (uf or mfd)
- Voltage rating (VAC). A higher rating is usually fine if it fits; a lower one needs your approval.
- Body style and physical size. Each product’s dimensions are under “More Info” in the parts store.
How do I find the right carbon brush?
Search by brush dimensions in the parts store, or call us with your tool’s model number.
Before you order
Insurance on return shipments
We insure every return shipment for twice the repair cost, and claims are based on that amount. If your item is worth more, ask us to add coverage before it ships.
Quotes by phone or email are estimates
We confirm a firm price once we’ve inspected your item here in the shop.
